Saturday, September 09, 2006
Part 2
What is it that they have that we don't?
I made a comment on service and I promised to harp on the issue...well I think it's a good time coz I just finished watching SI2.
I am HAPPY, ELATED, OVERJOYED, ECSTATIC, JUBILANT and EUPHORIC that Paul 2bukit is finally out! Sorry guys, I know u r all crazy 4 him...but I ain't one of u, I don't go crazy for looks or heritage..which comes to my point...
What is it that the angmohs have that we, Asians don't possess?
This holiday, I've been bugged by the service flu. People treat the angmohs like Gods and what about us, Asians? When I was in Shangri La, the angmohs get all the good service, they get shown to their table...they get morning greetings, they get the priorities...I'm not trying to stir up any anti sentiments here...I am just analysing...what do the Asians lack? the $$$ factor?
Well, I was just making a comment...if we r guests regardless of nationality...we r SUPPOSED to be treated as =s. When I went for snorkelling trips, we r not given informative commentaries and treated shabbily. I was even contemplating to write an email to the hotel and also to SeaQuest for their sloppy conduct. They tip? We don't? Well FYI, we do...I agree the Asians are a little difficult to please but when we r happy with you, we do tip and generously too! I am quite annoyed by the fact that we were not given the best service. We r all humans no matter what our spending power is. I am bothered that in Malaysia, the staff do not treat us well. If u can't treat your own well, then whats the use of promoting tourism in your country? I was thinking of the rationale behind the differentiation of services rendered.
Maybe, it's us...what do we lack? Can someone enlighten me?
We smiled at all staff regardless of position...be it receptionist, chamber maid, resort security and even restaurant managers. There were a few incidents that really made me boiling mad.
1) We went for breakfast. No1 showed us to our table. When an angmoh comes, this family is shown to the table and coffee is imeediately served. My husband requests for coffee and after three times, we get it. By then I was outraged and wanted to see the manager but my hubby stopped me.
2) We went for islands trip. Angmohs were shown to the best spots. As we were the only Asians, we were left on our own with nothing whatsoever. When it was time for lunch, this guide left us on our own...with no drinks...but this lady , only 1 person was given an assortment of drinks, mind you, she's alone. We paid the same package not a cent less...but what did we do?
3) We were at this bar sipping non alcoholic drinks, of course, and the restaurant manager walks around greeting and asking everyone how they are. When he was at our table, seeing me with a tudung, he made a detour and not even a smile was given.
4) We took the shuttle bus which we paid RM56 per person. When it was nine and the bus came, the bus driver invited everyone to board the bus except for us! I was unhappy and I stormed off the bus without saying thank u!
There were many events that led me thinking...r we Asians nothing?
I'm just curious ..You may say I'm bragging...but if I can afford to be in ShangRi-La, I'm on par...I might be some big shot's daughter or I might be a big-shot myself! If I should happen to be a woman of status one day, I will make sure I throw my weight around.
I am not someone to be reckoned with...
I'm going to write to ShangRi-La now and I'm gonna say my piece...
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